The Challenge

Zikr Cabs was managing bookings, drivers, and operations across multiple tools and manual processes. Website bookings needed manual follow-ups, approvals were slow, and there was no central system to track performance, finances, or fleet activity.

They needed a single, reliable system built specifically for their workflow, not a generic CRM with features they would never use.

Our Approach

We designed and developed Zikr CRM from scratch, tailored exclusively for Zikr Cabs’ booking and operations flow.

The goal was simple: one dashboard to run the entire business.

The CRM was fully integrated with their WordPress website, allowing all website bookings to flow directly into a central inbox where the team can review, approve, and assign them instantly.

For the interface, we used the Shadcn UI library to achieve a clean, minimal, and modern look that prioritizes clarity and speed. The system was built to be fully responsive, making it easy to manage operations from desktop, tablet, or mobile.

Most importantly, the CRM is fully self-hosted, giving Zikr Cabs complete ownership with no monthly subscriptions or third-party platform limitations.

Key Features

Centralized Booking Management
All website bookings arrive in a dedicated inbox. Bookings can be approved, assigned, and tracked from a single dashboard.

WordPress Integration
Seamlessly connected to the Zikr Cabs website. Every booking made on the site appears instantly inside the CRM.

Automated WhatsApp Messaging
Automatic messages for booking confirmations, updates, and status changes, reducing manual follow-ups.

Driver & Agent Management
Manage drivers and agents with role-based access, assignments, and performance visibility.

User Management & Access Control
Different access levels for admins, accountants, and staff to keep data secure and organized.

Vehicle & Maintenance Tracking
Monitor vehicles, schedule maintenance, and keep operational records in one place.

Analytics & Reporting
Clear insights into bookings, performance, and operational data to support better decisions.

Basic Finance & Accounting
Track payments, expenses, and booking-related financials without external tools.

The Result

Zikr Cabs moved from fragmented tools to a single, purpose-built system that runs their daily operations.

• Faster booking approvals

• Fewer manual errors

• Better visibility across drivers, vehicles, and finances

• Zero ongoing software subscription costs

Zikr CRM now acts as the operational backbone of the business, allowing the team to scale without chaos.

Tech Highlights

• Custom-built CRM developed from scratch

• Responsive across all devices

• Shadcn UI for a sleek, minimal interface

• Fully self-hosted with complete ownership